Privacy Policy

1. Who We Are

Rubawi Sijesi is a resume and LinkedIn profile writing service located at 4144 Lindell Blvd #225, St. Louis, MO. We provide professional document writing services to individuals who are re-entering the workforce after a career gap of two or more years. You may contact us by email at [email protected] or by phone at +1 (314) 531-1708. For purposes of this Privacy Policy, Rubawi Sijesi is the data controller with respect to personal information collected through this website.

2. Information We Collect

We collect information in two primary ways: directly from you when you voluntarily provide it, and automatically through standard web technologies when you visit our website.

Information you provide directly: When you fill out the contact form on our website, you provide your name, email address, phone number, and a message describing your situation. If you correspond with us by email or phone, information shared in those communications may also be retained.

Information collected automatically: When you visit our website, standard server logs and analytics tools may collect your IP address, browser type and version, the pages you visit, the time and date of your visit, and referring URL. This information is used in aggregate to understand how our website is used and to improve its content and functionality. We do not use this information to identify you personally.

Information collected through cookies: We use cookies and similar technologies as described in our separate Cookie Policy. Cookie preferences are managed through the consent tool that appears when you first visit the site.

3. How We Use Information

Information you provide through the contact form is used solely to respond to your inquiry, to assess whether our service is appropriate for your situation, and to conduct the service engagement if you proceed as a client. We do not use your contact information for marketing purposes without your explicit consent, and we do not sell your information to third parties under any circumstances.

Automatically collected technical data is used to maintain the security and performance of our website, to identify and fix technical issues, and to understand aggregate patterns of website usage. This data is not used for behavioral advertising or user profiling.

If you become a client, information shared during the intake call and service process is used exclusively to provide the agreed-upon writing services. Notes and materials created during the engagement are retained only as long as necessary to complete the service and the included revision round.

4. Legal Basis for Processing

We process your personal information based on one or more of the following lawful grounds: (a) your consent, which you provide when you submit the contact form and indicate agreement with this Privacy Policy; (b) the performance of a contract or steps taken at your request prior to entering a contract, when we respond to your inquiry and provide our services; (c) our legitimate interests in operating and improving our website and communicating with prospective clients, provided those interests are not overridden by your rights; and (d) compliance with legal obligations that apply to us under applicable US law.

5. Information Sharing

We do not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing or commercial purposes. We may share information in the following limited circumstances: with service providers who assist us in operating our website (such as hosting providers), under contractual obligations of confidentiality; in response to a valid legal process such as a court order or subpoena; and to protect the rights, property, or safety of Rubawi Sijesi, our clients, or others as permitted by law. Any service providers with whom we share information are prohibited from using it for purposes other than providing services to us.

6. Data Retention

Contact form submissions and related correspondence are retained for a period sufficient to respond to your inquiry and, if applicable, to complete a service engagement. Client-related materials such as notes from intake calls and draft documents are retained for a reasonable period following the completion of the engagement to address any follow-up questions, after which they are deleted or anonymized. Automatically collected technical data is retained for up to twelve months in identifiable form, after which it is aggregated or deleted. You may request deletion of your information at any time by contacting us at the address below, subject to any legal retention obligations.

7. Your Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. These may include the right to know what personal information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your information (subject to certain exceptions), the right to opt out of any sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising any privacy rights.

To exercise any of these rights, please contact us at [email protected] or by mail at 4144 Lindell Blvd #225, St. Louis, MO. We will respond to verifiable requests within the timeframes required by applicable law.

8. Cookies and Tracking

Our website uses cookies to store your cookie consent preferences and to support basic website functionality. We do not use cookies for cross-site tracking, behavioral advertising, or user profiling. A full description of the cookies we use, their purpose, and how to manage them is available in our Cookie Policy. You can withdraw cookie consent at any time using the consent management tool on this website, though this will not affect cookies that have already been placed with your consent.

9. Children's Privacy

Our website and services are intended solely for adults who are seeking professional document writing services for career re-entry. We do not knowingly collect personal information from children under the age of 13. In accordance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information. If you believe we may have inadvertently collected information from a child, please contact us immediately at [email protected].

10. Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or disclosure. These measures include using secure HTTPS connections for data transmission and limiting access to personal information to individuals who need it to perform their functions. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to avoid sharing sensitive information that is not necessary for the purposes of engaging our service.

11. California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information. These include the right to know about personal information collected and how it is used and shared, the right to delete personal information we have collected (with certain exceptions), the right to opt-out of the sale or sharing of personal information (we do not sell or share personal information), the right to correct inaccurate personal information, the right to limit the use and disclosure of sensitive personal information, and the right to non-discrimination for exercising CCPA rights.

To submit a CCPA request, contact us at [email protected]. We will verify your identity before processing requests to protect your privacy. We aim to respond to verifiable consumer requests within 45 days as required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the website following any changes constitutes acceptance of the updated policy. If any change materially affects how we handle information you have previously provided, we will take reasonable steps to notify you.

13. Contact

If you have questions or concerns about this Privacy Policy, wish to exercise your rights, or want to report a potential privacy issue, please contact us using the following information: